Introduction
At SunsetPlain, we are committed to providing high-quality makeup services and products. We understand that circumstances may arise that require cancellation, rescheduling, or refund requests. This Refund Policy outlines our guidelines for such situations.
By booking our services or purchasing our products, you agree to the terms of this Refund Policy.
Service Bookings
Cancellation Policy
Regular Appointments (Personal Consultations, Makeup Lessons, Special Event Makeup)
- 48+ hours notice: Full refund or rescheduling without penalty.
- 24-48 hours notice: 50% refund or rescheduling with a £15 rescheduling fee.
- Less than 24 hours notice: No refund. Rescheduling is at our discretion and subject to a £25 rescheduling fee.
- No-show: No refund or rescheduling opportunity.
Bridal Makeup Services (Including Trials)
- 14+ days notice: Full refund of the deposit or rescheduling without penalty.
- 7-14 days notice: 50% refund of the deposit or rescheduling with a £30 rescheduling fee.
- Less than 7 days notice: No refund of the deposit. Rescheduling is at our discretion and subject to a £50 rescheduling fee.
- No-show: No refund of the deposit and the remaining balance may still be due as per the contract.
Group Workshops
- 14+ days notice: Full refund or transfer to another workshop date.
- 7-14 days notice: 50% refund or transfer to another workshop date with a £10 transfer fee per person.
- Less than 7 days notice: No refund. Transfer to another workshop date is at our discretion and subject to a £20 transfer fee per person.
- No-show: No refund or transfer opportunity.
Rescheduling Policy
- Appointments may be rescheduled according to the timeframes and fees outlined in the Cancellation Policy above.
- Rescheduled appointments are subject to availability.
- Appointments can only be rescheduled once. Additional rescheduling will be treated as a new booking.
Exceptional Circumstances
We understand that exceptional circumstances may arise. In cases of serious illness, bereavement, or other significant emergencies, we may waive or reduce cancellation fees at our discretion. Documentation may be required.
Product Purchases
Unopened Products
- Unopened products in original packaging may be returned within 14 days of purchase for a full refund.
- Original receipt or proof of purchase is required.
- Shipping costs for returns are the responsibility of the customer unless the product is defective.
Opened Products
- For hygiene and safety reasons, we cannot accept returns of opened makeup products unless they are defective.
- If a product is defective, it may be returned within 14 days of purchase with the original receipt for a refund or exchange.
Gift Cards
- Gift cards are non-refundable and cannot be exchanged for cash.
- Gift cards are valid for 12 months from the date of purchase unless otherwise specified.
Dissatisfaction with Services
At SunsetPlain, customer satisfaction is our priority. If you are not completely satisfied with the services provided:
- Please inform us immediately at the time of service so we can address your concerns right away.
- If the issue cannot be resolved during your appointment, please contact us within 48 hours of the service.
- Depending on the nature of the concern, we may offer a touch-up appointment, partial refund, or full refund at our discretion.
- Refunds for dissatisfaction are evaluated on a case-by-case basis.
Cancellation by SunsetPlain
In rare cases, we may need to cancel or reschedule an appointment due to illness, emergency, or other unforeseen circumstances. If this occurs:
- We will notify you as soon as possible.
- You will receive a full refund of any payments made or the option to reschedule without any additional fees.
- For significant events (such as weddings), we maintain a network of professional makeup artists who may be able to provide services in case of emergency.
How Refunds Are Processed
- Refunds will be issued using the same payment method used for the original purchase.
- Refunds typically process within 3-5 business days, though it may take longer depending on your payment provider or bank.
- For credit or debit card payments, refunds may take 5-10 business days to appear on your statement.
Deposits and Advance Payments
- Bridal makeup services require a non-refundable deposit of 25% of the total service cost to secure the date.
- Group workshops require full payment at the time of booking.
- Special event makeup during peak seasons (May-September) may require a deposit of £30 to secure the appointment.
Travel Fees
For on-location services:
- Travel fees are non-refundable if the appointment is cancelled with less than 48 hours notice.
- If we cancel the appointment, any travel fees paid will be fully refunded.
Modifications to Services
- Requests to modify services (such as adding additional people to a booking) must be made at least 48 hours in advance and are subject to availability.
- Requests to reduce services (such as removing people from a group booking) follow the same refund policy as cancellations.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
SunsetPlain
823 Isaac Meadows
Harleyhaven NW4 4XL
United Kingdom
Email: [email protected]
Phone: +447972855864
